What to know about your new candles
If you're on this page, it means that you've either bought a candle, or you're looking to buy one. Regardless, thank you so much for being here! If your question is not answered here, please contact me and I'll be sure to get an answer for you.
What kind of wax do you use to make candles?
Every Love + Kindness Candle wax-based product is made with 100% soy wax. It's sustainable and clean burning.
How long do your candles burn?
The answer largely depends on how the consumer takes care of the candle. If the wicks are consistently trimmed before use, and the candle isn't burned under a draft or someplace with excessive air flow, one of these candles will last you 40+ hours. The candle will burn much faster without taking these preventative measures, however.
How can I make my candles last the longest?
On the first burn, make sure it burns for about 1-3 hours. The melted wax should go from edge to edge before blowing out the candle. In addition, trim your wick to 1/4 inch before each burn.
Who makes the candles?
All Love + Kindness Candles products are made by the owner of the brand, Mickayla. She works full time as a writer and makes candles and wax melts as a passion project/part-time endeavor. Your products may have a long processing time for this reason.
What kind of wax do you use to make candles?
Every Love + Kindness Candle wax-based product is made with 100% soy wax. It's sustainable and clean burning.
How long do your candles burn?
The answer largely depends on how the consumer takes care of the candle. If the wicks are consistently trimmed before use, and the candle isn't burned under a draft or someplace with excessive air flow, one of these candles will last you 40+ hours. The candle will burn much faster without taking these preventative measures, however.
How can I make my candles last the longest?
On the first burn, make sure it burns for about 1-3 hours. The melted wax should go from edge to edge before blowing out the candle. In addition, trim your wick to 1/4 inch before each burn.
Who makes the candles?
All Love + Kindness Candles products are made by the owner of the brand, Mickayla. She works full time as a writer and makes candles and wax melts as a passion project/part-time endeavor. Your products may have a long processing time for this reason.
Troubleshooting
Here are some common things you may run into with your soy wax candle.
Uneven-appearing glass.
Soy has a hard time maintaining a consistent adhesion to glass, which forms what are called "wet spots." They're not actually wet; it's just places where the soy hasn't adhered to the glass. It will not effect your burn. Here's more information on wet spots.
A dry or crackly candle top.
This is called "frosting," and it is a completely normal characteristic of soy wax. It won't impact the burn.
If you are EVER concerned about your candle, do not hesitate to contact me.
Uneven-appearing glass.
Soy has a hard time maintaining a consistent adhesion to glass, which forms what are called "wet spots." They're not actually wet; it's just places where the soy hasn't adhered to the glass. It will not effect your burn. Here's more information on wet spots.
A dry or crackly candle top.
This is called "frosting," and it is a completely normal characteristic of soy wax. It won't impact the burn.
If you are EVER concerned about your candle, do not hesitate to contact me.
Return Policy
My #1 priority is making sure that a customer is happy. Here is my current return policy.
Oops, I ordered the wrong thing.
You can email me at loveandkindnesscandles@gmail.com within two days of ordering for a full refund, no questions asked. I normally will not process refunds after this, especially if the product has already shipped. I can also edit orders or substitute out candles, just email me and let me know.
My candle got broken in transit.
Send me a photo of the broken candle. I will process on a case-by-case basis. Most likely what will happen is I will replace your candle and ship it back out to you.
I don't like how my candle smells.
I will accept returns of non-burned, non-damaged candles within a week of you receiving your order. We can work out a plan from there.
Any other questions or concerns, just email me!
Oops, I ordered the wrong thing.
You can email me at loveandkindnesscandles@gmail.com within two days of ordering for a full refund, no questions asked. I normally will not process refunds after this, especially if the product has already shipped. I can also edit orders or substitute out candles, just email me and let me know.
My candle got broken in transit.
Send me a photo of the broken candle. I will process on a case-by-case basis. Most likely what will happen is I will replace your candle and ship it back out to you.
I don't like how my candle smells.
I will accept returns of non-burned, non-damaged candles within a week of you receiving your order. We can work out a plan from there.
Any other questions or concerns, just email me!